You are viewing a free preview of this lesson.
Subscribe to unlock all 10 lessons in this course and every other course on LearningBro.
Quality is a key competitive advantage. Customers expect products and services to meet certain standards, and businesses that consistently deliver high quality build strong reputations and customer loyalty. This lesson covers the main approaches to managing quality.
Quality means the product or service meets customer expectations and is fit for purpose. A quality product does what it is supposed to do, reliably and consistently.
| Term | Definition |
|---|---|
| Quality | The degree to which a product meets customer expectations and is fit for purpose |
| Quality control | Inspecting finished products to check they meet required standards |
| Quality assurance | A system of processes throughout production to prevent defects |
| Total Quality Management (TQM) | A culture where every employee is responsible for quality at every stage |
Quality control (QC) involves inspecting finished products at the end of the production process to identify and remove defective items.
Subscribe to continue reading
Get full access to this lesson and all 10 lessons in this course.