Practice Scenarios: Communication and Empathy

This lesson contains ten fully worked SJT-style practice scenarios covering communication and empathy themes. Each scenario is followed by four response options with detailed analysis, explaining not just which answer is correct but why — linking each answer back to the principles covered in this course.

Work through each scenario carefully. Before reading the analysis, try to rate each response yourself. This active practice is more effective than passive reading.

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Practice Scenario 1: A Patient Cries During a Consultation

Scenario: You are a medical student sitting in on a GP consultation. The GP has just informed Mrs Patterson, 52, that her mammogram shows an abnormality that needs further investigation. Mrs Patterson begins to cry silently. The GP looks at you and says, "Can you stay with Mrs Patterson for a moment while I check something?" and leaves the room.

Which response is most appropriate?

A) Sit quietly for a moment, then say gently, "Take your time. I'm here if you'd like to talk, or we can just sit quietly — whatever feels right for you."

B) Immediately start explaining the next steps in the investigation process to distract her from her emotions.