Practice Set 3: Communication & Empathy Scenarios

Communication and empathy are at the heart of the SJT. The NHS Constitution explicitly values compassion, and the GMC expects doctors to communicate clearly and sensitively with patients, families, and colleagues. These scenarios test whether you can balance professionalism with genuine human connection.

SJT communication questions often involve breaking bad news, dealing with an upset or angry patient, explaining a mistake, or navigating a situation where a patient does not fully understand their treatment. The correct answer is almost always the one that acknowledges the person's feelings, provides honest information, and avoids being dismissive or paternalistic.

Empathy in the SJT does not mean agreeing with everything a patient says. It means demonstrating that you have heard them, understood their perspective, and responded with respect. A response that says "I understand this must be frustrating for you" before addressing the issue is almost always rated more highly than one that jumps straight to a clinical solution.