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Organisational culture is often described as 'the way we do things around here'. It encompasses the shared values, beliefs, attitudes, and norms that shape behaviour within an organisation. Culture is a powerful force — it influences how decisions are made, how people interact, how customers are treated, and how the organisation responds to change.
Culture affects every aspect of business performance:
Charles Handy (1993) identified four types of organisational culture, each associated with a different structure and management style:
Symbol: Web (spider's web)
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