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AWS offers four levels of support plans, each providing different levels of access to technical experts, response times, and advisory services. Choosing the right plan depends on your organisation's size, criticality of workloads, and need for expert guidance.
| Feature | Basic | Developer | Business | Enterprise |
|---|---|---|---|---|
| Cost | Free | From $29/month or 3% of monthly usage | From $100/month or 10% of monthly usage | From $15,000/month or custom pricing |
| Technical support | None | Business-hours email | 24/7 phone, email, chat | 24/7 phone, email, chat |
| Who can open cases | Account and billing only | 1 primary contact | Unlimited contacts | Unlimited contacts |
| Trusted Advisor | Core checks only | Core checks only | Full set of checks | Full set of checks |
| TAM | No | No | No | Yes — dedicated Technical Account Manager |
| Concierge | No | No | No | Yes — billing and account experts |
| Infrastructure Event Management | No | No | Available (extra fee) | Included |
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