Kushughulikia matatizo

Safari hazifanyiki kila wakati kama ilivyopangwa. Somo hili la mwisho linakupa zana za kukabiliana na hali ngumu kwa utulivu na ufanisi.

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Usafiri uliochelewa au kufutwa

Kiingereza	Kiswahili
My flight has been delayed / cancelled.	Ndege yangu imechelewa / imefutwa.
What is the new departure time?	Saa mpya ya kuondoka ni ipi?
Why has the train been delayed?	Kwa nini treni imechelewa?
How long is the delay?	Ucheleweshaji ni wa muda gani?
Am I entitled to compensation?	Je, nina haki ya fidia?
I have a connecting flight — will I make it?	Nina ndege ya kuunganisha — je, nitaifikia?
Could you book me on the next available flight?	Unaweza kunihifadhia kwenye ndege inayofuata inayopatikana?
I need a hotel voucher for tonight.	Ninahitaji vocha ya hoteli kwa usiku wa leo.

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Mizigo iliyopotea

Kiingereza	Kiswahili
My luggage hasn't arrived.	Mizigo yangu haijafika.
My bag has been lost.	Mfuko wangu umepotea.
Where is the lost luggage desk?	Dawati la mizigo iliyopotea liko wapi?
Here is my baggage receipt.	Hii hapa risiti yangu ya mizigo.
My bag is a large black suitcase with a yellow tag.	Mfuko wangu ni sanduku kubwa jeusi lenye lebo ya njano.
When will you be able to locate it?	Mtaweza kuipata lini?
Could you deliver it to my hotel?	Mnaweza kuileta hotelini kwangu?
I need to buy essential items — who pays?	Ninahitaji kununua vitu muhimu — nani analipa?

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Kuhifadhiwa kupita kiasi (Overbooking)

Kiingereza	Kiswahili
I have a confirmed reservation.	Nina uhifadhi uliothithitishwa.
I was not informed of any changes.	Sikuarifiwa kuhusu mabadiliko yoyote.
I am entitled to a room / seat.	Nina haki ya chumba / kiti.
What compensation are you offering?	Fidia gani mnayotoa?
I want to speak to the manager.	Nataka kuzungumza na meneja.
Could you put this in writing, please?	Unaweza kuandika hili, tafadhali?

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Kurudishiwa fedha