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When you run workloads on Google Cloud, having access to timely and effective support is essential. Google Cloud offers a range of support plans designed for different needs — from individual developers experimenting with the platform to large enterprises running mission-critical production workloads. Understanding the available support plans and Service Level Agreements (SLAs) helps you choose the right level of coverage for your organisation.
Google Cloud provides four support tiers:
| Plan | Monthly Cost | Best For |
|---|---|---|
| Basic | Free (included) | All GCP customers |
| Standard | Starts at $29/month per user | Development workloads and small teams |
| Enhanced | Starts at $500/month | Production workloads |
| Premium | Starts at $12,500/month | Enterprise-wide, mission-critical needs |
Every Google Cloud customer receives Basic support at no additional cost. It includes:
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