Scenario Type: Team Conflict and Communication

Healthcare teams are under constant pressure, and conflict is inevitable. SJT tests your ability to navigate disagreements, address underperformance, handle difficult supervisors, and communicate effectively within a team. The correct answers consistently value patient-centred resolution, direct communication, and professional escalation.

---

The Principles of SJT Team Scenarios

Principle	What it means
Patient care comes first	Any team conflict must be resolved in the interest of the patient, not personal egos
Direct communication	The first step is usually to talk to the person directly, privately, and professionally
Escalation when needed	If direct communication fails or is inappropriate, escalate to a supervisor or senior
Respect for all roles	Every team member's contribution is valued, regardless of seniority
No gossip	Discussing concerns with uninvolved colleagues (rather than with the person or a supervisor) is unprofessional

---

Scenario A: The Underperforming Colleague

The Setup

A colleague (often a fellow student or junior team member) is consistently failing to meet expected standards — arriving late, making errors, not completing tasks, or providing substandard care.